Quality Management for Customer Satisfaction

In June 1990, Hyundai Electric acquired ISO 9001 certification from QMI, a Canadian
quality assurance organization, and has been playing a leading role in
quality management in Korea. We are continuously conducting management activities and
training to secure the reliability of our quality management system. In addition,
through various tests and evaluations conducted by the Reliability Center,
the quality of materials/parts is maintained and the reliability of the final product is secured.

• Operation of Quality Management System

  Acquired international standards ISO 9001 and KEPIC
  Acquired domestic pressure resistance, ship class, and KS certification

  Hyundai Electric's quality management system reflects laws and regulations, international standards, and the needs of the market. By acquiring ISO 9001, an international standard for quality management systems, and KEPIC, a nuclear quality assurance system, and maintaining these certifications, we are making continuous efforts to achieve customer satisfaction by acquiring product certifications such as pressure resistance (domestic/overseas), ship class, and KS certification for each of our other products.

• Implementation of quality training

  Quality education provided for 137 people in 2020

  In 2020, 137 Hyundai Electric employees and subcontractors were provided quality training for the purpose of producing quality products that satisfy customers. In order to secure a stable level of quality, Hyundai Electric will continue to develop training courses and nurture quality professionals of an excellent caliber.

• Product and service safety policy

  Provision of manual when products are shipped

  We provide product manuals at the time of shipment in order to ensure safety while using our products and services in the field and to ensure the proper implementation of our products. In particular, regarding the major causes of climate change (such as SF6 gas for insulation), we are sparing no efforts to protect customer assets and prevent environmental pollution by providing detailed information such as the degree of environmental impact, handling precautions, and disposal methods.

• Operation of Reliability Center

  A total of 330 tests conducted as of 2020.

  The Reliability Center is playing a pivotal role in improving product quality and reliability by conducting a total of 330 tests in 2020. We plan to secure reliability evaluation technology for eco-friendly products and to establish a certification system through collaboration with external research institutes in 2021. In addition, by expanding the scope of Korea Laboratory Accreditation Scheme (KOLAS) accreditation, we plan to continuously strengthen the systems of internationally accredited testing institutions and add KOLAS accreditation for high-efficiency low-voltage motor products.